HORRENDOUS
HORRENDOUS! Avoid at all costs. They estimated my move to take 2 hours. The team showed up at the end of the 2 hour window they gave and it took them 3 hours to move my pre-packed apartment (everything disassembled, etc.) it then took them almost 2 hours to unload the truck into the basement of my new home (no stairs or anything) only after I began to help because it was after dark at that point. These are not professional movers by any means. There’s clearly no vetting process. The team damaged the majority of my belongings and several items went missing. I filed a claim and was ghosted. When I followed up they told me there was no record of a claim and that it was now too late to file a new claim. This company owes me around $8000 in damages to furniture and at the very least the cost of my move. It’s shocking to me that they have any positive reviews. Their customer service is a JOKE. Not a single apology for my experience. Week long delays in response times to inquiries and no clearly labeled customer service number when booking. On top of all of this, it appears that their only response to poor reviews is something along the lines of “we’ll try to do better in the future” not willing to take any accountability for what they’ve already messed up. I just want my money back. If I didn’t care about how my belongings would be treated during a move, I would have found a bunch of college kids and offered them pizza and beer. I’d have saved myself a ton of money and my stuff would be in better shape too. Shame on this “business”.