Customer service is not professional and process is a NO!
Customer service is speechless. Ask for cancellation right after the transaction (not shipped yet) because I did purchased wrong item. Told me to wait for the email. Next 5-7 day no answer. Then they shipped and I have to return all at my expense. I still return because bad service. Such a bad experience of shop online. “Ulanzi Assistant“ dont use it. Doesn’t help, complicate system.