Pets at the Oxnard location aren't safe.
This review is specific to the Banfield location in Oxnard, CA on Rose Ave. (Prior to this and since this visit I've experienced vets who care for our pets.) We brought our dog to the Banfield location in Oxnard, CA last week. He had been vomiting, coughing, and his diet had changed completely. The vet we saw was dismissive and combative. She also neglected to tell me that Cooper had a heart murmur - although she noted it in his electronic file. When he declined even more, we brought him to the WestLake Village office where we learned that Cooper has an enlarged heart, a leaky valve and that he needs to be seen by a cardiologist immediately. It's outrageous that this was missed. We've lost valuable time getting Cooper the care he needs. We have a cardiologist appointment now for the 21st. Had we known a week ago about his condition - we could have acted more quickly. An example of her combativeness - when I asked if she recommended that we keep Cooper on fish oil supplements - her response was, sure, if you don't care about his weight. She avoided eye contact most of the visit, didn't introduce herself and didn't interact with Cooper at all - in front of me. It's worth saying that the tech was incredibly kind and responsive in engaging with Cooper, but it's the vet who provides the medical care and it's clear that pets under this woman's care aren't safe.