Will never use Agoda again
Will never use Agoda again ! Had several different hotels booked on a Sri Lanka tour through Agoda. Two of the hotels which were booked & pre-paid did not have our rooms. Impossible get any response from Agoda.Apparently they use third party agents to make some bookings which according to Agoda is where the problem lies. On our return they eventually offered a pathetic amount of Agoda cash credits as compensation. All you can deal with is an online chat robot, very frustrating,Terrible company, beware !!