SUPPORT IS NON-EXISTENT SO DON'T EVEN TRY.
Bought my KQi3 Pro back in November, 2024. Wasn't in town to open it until mid December but when I did, I saw both tire valve covers were missing. Contacted support and for such a small thing, they made me send photos and the invoice. I did so immediately and now, 3 months later and way too many emails back and forth with them making promise after promise, I still don't have the little covers. They keep saying for quicker service to call their 877# but I have yet to get through after 2 months of an automated message saying they're not available (not possible to leave a VM) or it's outside of office hours. Heck, I don't even know if the scooter runs properly because I'm in the Toronto area where we've had freezing temps and a ton of snow so there's nowhere to test it out. Purchasing from NIU was a terrible decision. HORRIBLE CUSTOMER SUPPORT!!!