Disappointing
My husband and I made a last minute decision to get married one afternoon. So we wanted something quick and affordable for the time being. After a lot of research we decided to go with this company I ordered a 5ct radiant cut and with a bezel setting. I was so excited about this ring it seemed like it took forever to get here! The day they said it was coming I kept watching my camera with the excitement of my ring arriving! Finally it was delivered!!!! My husband was sitting at the table and I opened the package so fast he was like wait a minute! Let me open it for you! He opened it and with great disappointment and shock it was not a 5ct…. It was a 2ct…. Devastated doesn’t even cover the emotion I felt at that moment. I quickly emailed customer service to let them know what happened. I sent them a picture with the measurements of the ring and they did admit fault. I asked them if I could return the ring for the correct one. I had to pay to ship it back! Seriously?! So they offered to refund the difference of the price between the two rings. It was a very hard emotional experience. I so badly wanted the ring of my dreams but didn’t think I should have to pay for their mistake. So I let them refund the difference and kept the ring they sent me. It’s a beautiful ring, great quality. The gold does scratch up a bit faster than I would like but for the price I guess I can’t complain.