I have never returned goods before
I have never returned goods before. This is a new experience for me. So far I have never seen a direct untruthful statement , deception like what happened to me with the Power unit 2 months ago. The basic information in the advertisement was false. The explosive Lithium-ion battery was omitted and instead fraudulently advertised as a safe LiFePo4 battery. This was a dangerous act not only from a business fraud point of view but also from a life safety point of view. However, the packaging and device labeling that arrived told the truth : instead of LiFePO4 batteries, the device contained Lithium-Ion batteries. Two months ago, the supplier, with undisputed facts ( photo of the advertisement photo of the device ) did not admit its responsibility, I had to return the package with my own money, which in case of fraud would have been charged to the supplier. When the package was received at the address given by the administrator, ( see below for the delivery address given to me ) despite all the promises, I received no notification of the arrival of the package. To this day, no confirmation of receipt of the delivery has been received, even though it was a registered package and was received. The administrator also did not inform me about the timetable of the procedure and what to expect. I do not know what conditions a supplier can sell on your site, but something is not right there. Banggood can decide for itself what happened within your own system, knowing the facts, (at least in an obvious case like this,) but they have not done so. The supplier was confronted with the contradiction between its own advertisement and the contents of the goods actually sent, but , as it was looking for a way out, it turned out it did not want to take responsibility for what it had done. He then became unavailable. Since then, he has not replied to the Banggood administrator. What are the rules ? How do you protect your customers against such fraudsters ? Who is responsible to me ? Banggood or the seller ? Why do they leave their customers so vulnerable ? Is this good for Banggood ? I do not think so. The fact that in two months they have not been able to get the fraudulent seller to take responsibility, and that communication between us is so bad that they are unable to confirm a returned parcel to me that yes, it has been intercepted, and we are still waiting for a response from the hiding supplier, is not the mark of a large company. There is something disorganised here, there is something wrong with the contracts, the legislation does not protect customers. If you are not helping your own customers, who is ? With this kind of procedure ( if you can call it an order ) how long does it take you to solve your customers problems ? Or is it only European customers who have the "problem" ? What you have done here is not a problem solving but just a test of patience. Moreover, they have added a barrier : according to the administrator, if someone does not answer their question for five days or not writing anything for a week, your case will be annulled. What can I do ? I'm waiting more, but for what ? And I write a post every five days. Date of purchase: 2024. dec. 22 The package has arrived : 2025. 01. 19. I initiated the return : 2025.01.20. I wrote this report: 2025.03.05 What happened : I was given an address to which I could return the device. The package was picked up at the given location, but Banggood has not even bothered to write since then: yes, the returned package has arrived. I've been waiting ever since. Laszlo