D22-RTR that Never Arrived
I order a D22-RTR on January 24, 2025. My credit card was charged $71.90 in US dollars. I am in Canada so the credit card company applies an exchange rate. Once shipped there was a tracking number and after some time it said it was delivered on February 14. But it was never delivered. I contacted the company and they looked into it and said it was delivered. Checking my Amazon deliveries unnoticed a small plastic bag and when I checked it, it was from WPL. They sent a small pack of steering upgrade parts. Something completely different and 100 times smaller than a box for the D22-RTR. They had no explanation as to how such a mistake could occur, except that they were rushing shipments and packing trying to catch up from the Chinese New Year backlog. Their initial resolution was to simply offer a refund. Since I want the truck, not a refund I asked for the truck. Due to it being out of stock with no known date to be available there was much I could do. I was unhappy with a refund given that as they charge US dollars, and refund to my credit card would be converted and I would lose money. But I had no choice. The refund did go through but I ended up losing a little more than $8 due to the conversion rates. Not a lot of money but my money nonetheless the less for a product that I never received, and all due to their error. Although they attempted to provide customer service, they never offered to send a different model, or anything like that. Their first response was “sorry. We will give you a refund”. I will not order from them again due to the lack of QA/QC and poor customer service to resolve an obvious error on their end.