Unfulfilled Promises: Waiting Months for Replacement
Daughter received Christmas present, X-SHOT Insanity Series Motorized Rage Fire Gatlin Gun. I have been messaging with them since 12/25/24, sent pictures and videos of the defective product. They claim they'd be sending a new one on 1/7/25. It is now 3/6/25 and nothing other than on 2/22/25: Thank you for bringing this matter to our attention. We sincerely apologize for the delay in shipping the replacement. We understand and acknowledge your frustration regarding the extended wait time, and we sincerely apologize for any inconvenience caused. Typically, the process of replacing items does not take this long. However, we are sorry to inform you that your case has been an exception. We are actively investigating the issue with your replacement and working closely with our factory team to resolve it promptly. Please allow us a few days to thoroughly address the matter and ensure that your replacement is shipped to you on a priority basis. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding.