Pure robbery – 300+ USD vouchers never paid out, zero explanation
Phemex refused to credit or pay out over 300 USD in vouchers I was entitled to. No clear reason was ever given. Support agent Larisa genuinely tried to work around their system, but the platform itself is buggy and opaque. In the end: no bonus, no voucher appeared in my account. This left a bitter taste. I have already moved to a different exchange and will not return. Be aware: if you are relying on any Phemex vouchers or bonuses, do not count on them actually being delivered. The lack of transparency and the way legitimate rewards simply disappear without explanation makes this platform unreliable for anything beyond the most basic use. Avoid.