Company sent the incorrect item
Company sent the incorrect item. I requested a return/refund. When customer service contacted me, I was told I had to write them again to request the address information to which I could send the product. I was told I had to pay the shipping, and my refund was not guaranteed. I was given the option for a 15% refund, and I didn't have to return the item. I responded back and was then offered a 20% refund. The company got 80% of my money and provided nothing but bad customer service and a headache.