Disappointed again!
I was really disappointed when the birthday cake I ordered from Cakes & Bakes arrived, as it didn’t entirely reflect the toppings and decorations shown in the advertised picture. The cake was advertised under the Finest collection with Kinder Buenos, but these had been substituted with Kit Kats. The fruit was also supposed to be an abundance of fresh summer fruits, including cherries, yet there was very little fruit on the cake and the cherries had been replaced with glacé cherries — particularly disappointing when it is cherry season. What frustrated me most was that I was not contacted beforehand to let me know that the advertised toppings were unavailable or to ask whether I would be happy with substitutions. Had I been given the choice, I could have decided whether to accept the alternatives or choose something else. Unfortunately, this left me feeling very disappointed, especially as this was for a birthday and I expected the cake to look like the one I had ordered. Disappointed… yet again!