My phone arrived damaged
My phone arrived damaged. I contacted Giztop about rectifying this. They said they would issue a refund upon receipt of the damaged device, which is understandable. However, the instructions on how to return the device did not include a return shipping label. I have been emailing them back & forth explaining this since January. I refuse to lose $200 off the price of my return in shipping (from the US to HK). I know there is a time difference, but it is always days before I hear back from them. They are not offering to pay for shipping, just telling me to try other shippers. Bad experience!