WORST SERVICE EVER!
I booked a bus for 2.30am on the 20th of February. The bus hadnt arrived even by 3.45am. I tried calling redbus - no answer. In fact the call option on the app disappeared completely. Then I tried calling the bus company - no answer. I took videos of me at the location highlighting the time to use in case of a dispute over the refund (there should not have been as I paid extra for a no questions asked refund guarantee) and left. On the way home I finally get a call from the bus operator that the bus has arrived and that I am being considered as "Did not board". It was 4.00am. I told him where he could stick it as I was by then. Thanks to redbus and its horrible suppliers I missed a job interview in Singapore and to top it all off Redbus took the side of the bus operator and refused my refund. I also had a return ticket from Singapore which I had paid extra for a refund guarantee. When I tried to cancel it on the app and on the website redbus did not allow me. I called them and informed them of this and they said they would refund me. GUESS WHAT - same story - the operators has classified me as did not board. Redbus are monsters and you should NEVER EVER EVER use them.