Wetsuit order
Hello everyone! 24.1. I ordered a Cressi suit that was on winter sale. On the Nootica website it was written that they have it in stock and that the estimated delivery time is 1/27-31/1. I paid by card and they confirmed my order. After that I waited for a couple of days and nothing happened. I contacted customer service and they replied that Cressi is late and that they expect Cressi to send them the suit next week. So, they don't have it in the warehouse at all, even though it says that it is in stock. I waited two weeks and exchanged messages with the note to see what happened. After such a long wait, they wrote to me that Cressi did not deliver my size and that they are waiting for an answer from Cressi. All the time they blamed Cressi and their delay even though I didn't buy the suit from Cressi but from them. They also offered me another suit from Seac which is not even close to the quality of the Cressi I ordered. I asked for another suit in exchange, but they wrote that they could not offer me any of the ones I requested. I did not accept the Seac suit and asked for a refund. They replied that their accounting department would initiate the refund process within two weeks, and indeed I received the money in exactly two weeks. While all this was happening, I ordered a suit from the Diveinn website and it arrived on time without any problems. Also, I saw in the reviews that nootica has had situations like this before and I saw their answers where they said that it was the summer season and that they were very busy. This was in January. Basically, I do not recommend the Nootica since you do not know if they have the items in stock at all, and for 99% of the items on their website it says they are in stock. I will never order anything from this site again. For everything I mentioned in my review I have proof so if someone is curious about odering something from Nootica they can contact me.