You can't get a full refund! Avoid!
I bought dresses under the impression that I could return them if they didn't suit me. They didn't suit me and when I tried to return them I was told that would be too difficult. I was offered £25 refund per dress.. A loss of £150! When I complained I was given a final offer of £109. Still a loss of just over £90, but I was told that it would cost me a lot of money to post the dresses back to China and the most I could get refunded would be £128 because of taxes, so taking the £109 offer was the best option. Had I known that was their real return policy then I would never have given them my business. In response to the email mentioned in their reply below, my answer is "No! I will not be removing this review for an extra refund of £10." I was planning to get trading standards involved but I'm choosing this pathway instead so more people can see exactly what your refund policy is. Please don't contact me again because I will not take this down.