They will not value you as a customer
The story of my my experience with AdoreMe. Maybe yours will be different? TLDR: promo code bait and switch My experience: I was a happy and loyal customer for over a year, placing orders every other month, spending over $530 with this company during that time. When I received a promo code for a free item I was excited to shop. I put items in cart but encountered an error in checkout. No problem, I'll try again in the morning. In the morning, I try to checkout adain with the promo code. I get a new error indicating the promo code I was using did not exist... Strange, let me contact customer support I'm sure they will verify the code and send me a new one. Surely it should be a quick and easy support call? After all, I'm a good customer right? I. Was. So. Wrong. It's the classic bait and switch, if they actually offer these promos in good faith why the stonewalling and refusal to issue a new code with the same promotion? Because they never actually intend a customer to be able to use it. They quickly offered $10 store credit for the inconvience of the promo code not working. No thanks, I'd like to use the promotion I was sent. Is it unreasonable to expect a promo code to work during checkout? After about dozen calls to phone support where I was put on hold for extended times, hung up on, told I was being transferred only to be disconnected. The best experience with phone support was being told a customer service rep that I had previously spoken with was not working that day and then being unceremoniously disconnected from the call. Only to call back and have the call answered by the person who I was asking to be connected to! I thought they wern't working that day? Amazing! Eventually I get into an email chain with a customer service manager who claims they can't look up codes, then that they won't look it up, then that they won't or cant look at what happened during my shopping cart session. So they won. Customer service have saved the company the $10-$15 or whatever the cost is to import these products from overseas is. Excellent job making sure this promo code doesn't get used! Burn that customer bridge, dont worry there's more out there. It's just a numbers game! I've given up trying to get this resolved. You can be sure that I'm not doing business with AdoreMe again and you probably shouldn't either.