Serious Issue: Account Wiped Due to Internal Bonus Removal – Request for Immediate Reimbursement
I’m writing this review with great disappointment and a sincere hope for fairness. I initially deposited my funds (thousands) with Exfor, trusting my account manager who assured me that the bonuses I received were tradable, as clearly stated in Exfor’s own terms and conditions. For months, everything worked as expected. My trades were open and running normally. After receiving the bonus, my account remained fully operational for a long period, even during times when the balance was negative and the margin level was below 100 percent. In fact, the account stayed open and active for months, even while showing a negative balance larger than the bonus itself. This clearly proves that the bonus was 100 percent tradable, contrary to what Exfor later claimed. During this entire time, Exfor never sent me a single warning or notification about the negative balance or about any risk related to margin or bonus conditions. If the bonus had really been non-tradable, the account should have been blocked or liquidated much earlier, but it wasn’t. This reinforces the fact that the platform itself treated the bonus as tradable. Then, without any prior notice, all my positions were suddenly closed and my account was wiped out. The reason? Exfor removed the bonus from my account, which instantly increased the negative balance and caused all trades to be forcibly closed. I lost thousands of euros in seconds. Support later stated that the bonus was non-tradable, but this is simply false and misleading. I have screenshots and certified account history clearly showing that the bonus had been fully integrated into my margin and accepted by the system, and that my account functioned perfectly even with a balance below zero. The facts speak for themselves. What is even more concerning is that I have contacted Exfor’s management multiple times, and no one has responded. The live chat has been inactive for months, and customer service seems completely unreachable. Sadly, I see that other users here have experienced the same silence. At first, they also refused to pay me the affiliate commissions I had rightfully earned. It took two months of persistence before I finally received them. Shortly after that, my trading account was wiped out. One way or another, it feels like they were determined to take my money in the end. Be very careful. I have all the necessary evidence ready to present to Exfor and, if needed, to the appropriate authorities. I am not writing this out of anger or frustration, but out of a sincere hope that Exfor will acknowledge their responsibility and refund the deposit I entrusted to them in good faith. To anyone reading this, please think twice before trusting your money to this broker. This is my honest and fully documented experience.