The company made a mistake with order…
The company made a mistake with order resulting in me having to pay extra. After a while I was notified of the mistake and finally informed of why my order was delayed. Due to the delay I couldn’t have my package in time for my event it’s been 3 weeks and I still have not received my package. I payed £90 on shipping alone and didn’t recieve my order in time no reinbursments have been made. Delivery services are asking me to pay an extra sum to recieve my order although tax and delivery was included in the initial transaction. I wasn’t informed or aware by any means this was going to happen and has ruined my first time experience with this brand.