Poor communication - but finally a resolution
I waited 9 weeks for a product that was supposed to be here in 4 weeks. And then it was the wrong color. (And when I say 'wrong color' we are talking WHITE vs BLACK - not a color variance.) The company for ~3 weeks did not make it right, replying with questions about my order that they knew the answer to, and then saying I had to pay for shipping back to China - even though they sent the wrong product. After several weeks of vague responses, inane questions and empty platitudes, I initiated a dispute with my credit card company. Finally, resolution! On December 16, I received a full refund from the company. I appreciate the resolution of this problem, truly. However it would have been better if they had been able to communicate clearly and promptly to my inquiries. I really did want to have the bookcase I ordered, and if they had been able to communicate a solution that would have been better for both of us. I thank the company for resolving this matter in my favor, but it was work.