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Crystal Wei

新加坡

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ergokid.com

Table lack of edge stopper and Poor quality school bag

1)I ordered two tables(same model), one of the table does not have a plastic edge stopper ;2) the school bag i bought for my son, one of the shoulder buckle was gone during the first week of use, so he could not use this function anymore, what made me unhappy was that i went to the shop for a solution on 16Mar, sales lady's attitude was that i did not use it in a propper way instead of apology for the quality.....i did not want to argue as i just want to fix the bag for my son, she promised would get back to my on Mon(17Mar), today is Thur (20Mar), i have not heard a single word or call. I am not happy with the service provided of your front line service staff, they are not passionate and professional. I bought the first table from your outlet in 2020, now are the second and third ones, we deserve better customer service support with the price we paid and the loyalty we contributed over the years.

2025-03-20已认证