Don't Trust "Play Your Court"
From the reviews on this website (and several others), it is clear that this company has an integrity problem. Assertions by the company are made regarding products, services and return policies (without documentation), which are later changed. Here’s my example. During the first week of October-2024, I had an extended conversation with the owner of Play Your Court (PYC) regarding the purchase of a $10,000 celebrity tennis package which was scheduled for March 8, 2025. As part of the conversation, I questioned the owner about a refund policy if I needed to cancel. The answer I received was that they would refund the money if sufficient time was given before the event took place. When I asked about the “sufficient time” I was told that about 2-3 months was sufficient. On 11/15/2024, I contacted the owner by email, informing him that I might need to cancel due to a schedule change. At no time did the owner respond stating that a refund would only be provided if the tickets could not be resold. On 1/7/2025. I sent an email to the owner requesting cancellation of my reservation. Only at that time did the owner respond stating that he could not provide a refund unless he could resell the tickets. This is the first time this policy was stated. Multiple communications were exchanged subsequent to this request. The owner also stated that he spent over $10,000 in advertising to try and resell these tickets. He failed realize that if I had never purchased the tickets in the first place, he would still have spent money on advertising to sell them…he just used my money to pay for the advertising then used that as an excuse to refuse the refund. Needless to say, I have not received any refund from this company. Beware if you are thinking about using this company’s products or services. Get everything in writing before handing them any money. UPDATE on 3/24/2025: Here’s what the reply from Play Your Court stated incorrectly or failed to address at all: 1) There is no transparency. The policy was not “clearly communicated” due to differing opinions as to what was said. Clear communication for a financial transaction is providing the refund policy in writing, which this company doesn’t do…not in emails, not in advertising, and not on their website. 2) The cancel request was more than 2 months from the event date (email documentation proves this). Also, the company was notified 4 months prior to the event date of a potential cancellation and NEVER mentioned the refund policy. 3) The company failed to mention that I wasn’t interested in any of their other products and told them so. This was not a fair resolution by any means, as the company would like you to believe. 4) The claim about providing “exceptional customer service” is joke. If you take the time to read the complaints on other websites, particularly the Better Business Bureau, you will quickly see just how bad their customer service is. Not my complaint, but the complaints of others. 5) The company did not exhaust every effort to accommodate me. Every effort would have been a refund. In point of fact, the company has completed failed to provide any response or defense to the assertion that if I had never purchased the tickets, they would have spent their own advertising dollars to try and sell them. The problem is, they want you to believe this was a financial burden for them when the truth is they used my money to fund the advertising, instead of refunding me and using their own. They win…I lose. My purpose in sharing this information is simple: Ask yourself if you want to do business with this company?