EAEasybook.com ★★★★★
Finally received my refund on 11 April 2025
Hi Easybook,
Thank you for the refund finally after my long chase. However please do improve on your after sales service and revise your automation of reply to customer.
1. Though there was a WhatsApp number to contact you, it wasn’t very active. In fact, there wasn’t much response after you replied in March that there would be a refund email.
2. The refund email was not sent after I received your WhatsApp in March 2025.. I waited for 2 weeks… until i complained and complained so many times and even lodged a police report, because of your lag in response, this made me think that perhaps you are a scam..customers will feel it’s a scam cos no official email was sent to inform when the refund would take effect.
3. You did reply in the trust pilot review and diverted me to your email/ WhatsApp and I even contacted you via Facebook msn. For that Facebook msn, there wasn’t any reply as well. It was as if operations was down.
4. Please review on your dates to refund customer when nothing was done- you claimed you did not manage to buy my tickets for me.. hence no customer would be happy to receive the refund weeks later when the electronic transfers are so convenient now in the 21st century. The length of time waiting for the formal response and refund were unacceptable.
In view of the above scenarios, I hope you would work towards an upgrade of your service and responses to customers and not direct them to avenues where no response would be given.
Nowadays, customers expect omnichannel service and not just communicating with your broken down automated response.
With this review i close my case.
2025-04-15
EAEasybook.com ★★★★★
Hi Easybook,
Hi Easybook,
Todate i have not received your email which your promised to refund me my $309.20 but only saw your online revert when i left you a bad review on trust pilot.
The date of the journey to bintan was supposed to be 16 March and i did a booking about 13 March 2025. You have claimed on Whatsapp that you did not manage to book for me and will refund and will send me a confirmation email thereafter. However, as per my last review, you have not responded or made any refund to-date. Do you think a proper business would have the right to hold the customer’s money past two weeks coming to three without any work done? Also, no further emails from you... This made me question the actual existence of your company and what kind of operations system you are doing. Please get back to me via email on the actual date for my refund. I need to tell you it seems you have an opening for funds to come in but no staff to take care of the customer service. I felt cheated to-date.
2025-04-06
EAEasybook.com ★★★★★
Didn’t buy my ferry to Bintan, no refund after 10 days, no response
I have bought ferry tickets to Bintan online via Easybook on 13 March 2025 and todate, despite giving me a WhatsApp message that they will refund my SGD309.20 because they failed to buy my tickets, No monies was refunded after 10 days.
Also, they promised me a refund email but no such email was received.
Years ago I bought train tickets and was fine but this time.. I suspect something is wrong with the company.
I texted them on Facebook messenger and email and even WhatsApp.. no response..
Somehow, I felt scammed and started to check for online reviews. I was shocked to see so many people with lousy reviews. I have since made a police report.
2025-03-25
