Product Never Received - Customer Service Expience is Bad
On September 21, 2025, I placed an order on Oyrosy website to purchase a dress. In accordance to their website, it should have taken 7-15 business days for my purchase to arrive. I called the company on November 7, 2025 to talk to a customer service representative about the status of my order and no one answered the phone. As a result, I messaged the company and they replied with the following message: Dear Customer, OY114153 Sorry to keep you waiting so long. Your order has been designed well and is in manufacture process now. Will let you informed of the tracking number when it's shipped. Thanks for your patience in advance! All the best, Alice I have waited an inordinate amount time for my order, it's been over 2 months and this is unacceptable. I didn't look at reviews prior to ordering from this company, but I wish I had. The Better Business Bureau reports the following about Oyrosy. "Oyrosy is not a Better Business Bureau (BBB) Accredited Business and has received numerous complaints and negative reviews from customers. The BBB has assigned it a profile and has noted a pattern of serious issues. " At this point, I have asked the company to refund me my monies immediately. I am making the buyer beware here that, you shoud not at any point order from this company, due to their lack of responsibility and accountability for products that aren't received by customers in a timely matter, for responding to customers who wish to return receipt of substandard products or return of their monies. Their responses to customers is just pure gaslighting. They have no intentions of upholding what they promise and I hope this will save other customers from a bad experience. Update: As you can see in the Oyrosy response to me, they have a apologized and have requested that I provide them with my order number, so that they can resolve the issue at hand. however this response is just to protect their reputation. My order number is in my initial review above, "OY114153", they know and recognize their numbers, so why they would request it is just additional proof of their nefarious business practices. All this is smoke and mirrors, because behind the scenes, I have been messaging them and requesting a refund, but they claim that they can't refund me until I cancel my Paypal dispute. Please see their reply to me below: I see that you have raised a dispute, the funds have been frozen for review. Please cancel the dispute, and the funds will be refunded to your account immediately. You cancel the case, then I can process the refund. Filing a case can sometimes extend the resolution timeline, and we want to help you get this sorted out as quickly as possible. I was advised by Paypal not to cancel this dispute, because lots of times these online vendors are scammers and they ask customers to cancel their dispute with no intentions of ever refunding your monies. It is not necessary for me to cancel my dispute, but again, they don't want to go through the review process with Paypal, because again their reputation is on the line and they don't want to take responsibility for the bad customer service I have had to endure. This is nasty work Oyrosy, please do the right thing!