My initial experience purchasing my…doll
My initial experience purchasing my first doll started out great! They reached out to let me know that I would likely encounter trouble with my chosen options on a specific doll body. I thought that was excellent of them to help prevent an issue. We arranged for a different doll body that was a little bit more, but I got to keep the option that I couldn’t get. When the doll arrived the factory did not install one of the upgrades chosen. I communicated with Betty who has been very responsive and understanding. Ultimately they compensated me fairly and because of how awesome the doll is, I ordered another doll with the other body that I liked and an ROS head.