Lying about being out of service agreement
Ordered a gift card in January and had issues, they responded and resolved it right away. Ordered again on Saturday had issues and have had no help. They replied that I’m out of my service agreement, but how I just ordered a few days ago. I think they are assuming it’s the old order from January even though they can see that the order number and gift card numbers are different. Also the number is completely invalid it’s not like it’s been used, it can’t be used at all. If it’s not resolved by 3.28.25 I’ll have to file a chargeback with my bank and post negative reviews on all social media about their lying about the SLA to get out of refunding me.