The customer service is truly something…
The customer service is truly something else, in the worst way. To quickly start, support does not seem to be trained in new updates and feature; I had a question about a premium subscription feature, which ended with me and support spending an hour or more together trying to BOTH find the answer. They genuinely had no clue and kept giving me conflicting answers. Much worse, though, was when I upgraded from pro to premium and never received a promised refund for the pro subscription. After over half a month of pestering them (and getting no-answers back) they randomly cancelled my entire subscription with no explanation. When I questioned them about this, they would veer around it and change the subject. They also refused to reinstate the subscription (to clarify, I never wished to cancel it) and told me to resubscribe for full price – I had upgraded with a voucher. They have seemingly no interest to help you, but all the interest of draining your bank of money.