Dedication
I was blown away by the lengthy, articulate and expansively descriptive email response Ruby sent me regarding assessment of the intake calls process. Not only was it thoughtful and thorough, but they are more than willing to troubleshoot how to gauge certain types of service calls to be handled differently than other types. Mind you, their 3 months in review of service have already been absolutely AMAZING! We work in a very unique industry and the refinement I am asking for is high maintenance to a degree. Though it is necessary for resource optimization as well as prioritizing some clients ahead of others. Notwithstanding, there is not an easy fix. They couldn’t be more game for the brainstorming. It is that type of high level customer service separating them from their competitors. Thank you again Ruby for the winner mentality, look forward to taking your good service to great and even better!