Exceptional Service (5++) Rating
Exceptional Service (5++) Rating: After several burst pipes on multiple floors and subsequent renovations, I purchased single brass and multi-gang custom toggles switches from Residence Supply. Although these switches add polished cohesion throughout my home and always receive immediate callouts from vendors, repair crews and guests alike, it was the customer service I received when a toggle switch snapped that I have appreciated the most. My issue with the switch was immediately addressed by a human customer service representative (thank you David!) without having to engage through a chain of AI bots or time-consuming phone tree. WITHIN 1 HOUR my case was escalated through appropriate channels, the shipping process commenced AND I was kept informed every step of the way through email messaging. As I have come across many issues, both in shipping and performance concerns, in the last year and a half of renovations, I have a very wide and multi-variate field of comparison. Beyond impressed with David, the focused customer service and speedy turnaround. Amazing Job from RS Team and I would highly recommend purchase from this company--not only for the beautiful upgrade to your home from their products--but also the knowledge that when things skew a little sideways you are seamlessly, without hassle, efficiently supported by their team and work ethic in making it right.