Alibaba does NOT protect buyers
Alibaba does NOT protect buyers. Warning: you can lose your money and receive nothing in return. We purchased medical equipment from Hebei Forever Beauty Laser Technology Development Co., Ltd. via Alibaba. The device was non-functional from the first day. The seller offered to send a replacement lamp, even though our certified engineer confirmed the problem was system-related and much deeper. The seller ignored this and simply delayed responses to run out the dispute window. Despite clear technical evidence and repeated warnings, Alibaba support completely ignored our side, claimed the protection period had expired, and closed the case in the seller’s favor. Now the seller has disappeared, we are left with a dead machine — and no support whatsoever. We have submitted complaints to Trustly, the receiving bank, and European consumer protection authorities. This is not just a bad experience — this is a case of Alibaba enabling fraudulent behavior by covering for its dishonest suppliers. Bottom line: If you believe Alibaba is a safe B2B platform — think again. There is no real buyer protection. Once you pay, you’re completely at the mercy of the seller. And Alibaba? They walk away. Avoid Hebei Forever Beauty Laser. And think twice before trusting Alibaba at all.