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Disappointed customer

美国

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Banfield Pet Hospital

I made an appointment for my sick dog…

I made an appointment for my sick dog online. It was confirmed and I even checked in my Puppi the day of the visit I get there. The lady says oh we don’t have any appointment here of you being scheduled today. I said I do have an appointment I even showed her the email that I had. I said I’m very livid and upset. She said well it’s our computer and there’s nothing that we can do. Do you want me to get somebody else? I said absolutely so she goes back if she get someone else, the lady comes up and she’s being very rude and disrespectful. She even got loud. I told her you need to turn down that tune cause I will match your energy and I meant that literally I don’t know who this lady thought she was talking to but I had time today. She picks up the phone and call the police. I said OK I’ll be outside but I said you know what she gotta come outside after work. Very disrespectful unprofessional place do not take your dog or your cat litter or pets in general. The address is 3820 William Penn Highway, Monroeville PA 15235 again do not take your pet there.

2026-07-12