NO SUPPORT AT ALL
I have been calling +6038321 5400 from outside Malaysia. Today, after voice verification, I was informed by the IRS that I am not an Amanah customer and was advised to call 1313. The line then cut off. Since I can't dial 1313, I tried using AVA, but it kept circulating the same Q&A without any resolution. There is no way to speak to a human. I then logged into my PC to chat with a representative. I explained that the app on my new phone indicated my device limit was reached and I needed help to remove the app from older devices. The representative told me that this could only be done via a phone call. I explained my difficulty in calling 1313 and asked if someone could call me to resolve this issue. She agreed but after a long wait, informed me that she couldn't make the call but would raise a request to remove my older device. She asked me to contact them again in 3 working days to check the approval...when i asked for ticket number, she told me there is no ticket reference...then she suddenly disappeared...I am beyond angry LOL I guess it's time to move on from HSBC...I have terminated all my credit card because of the bad support system, I have to stop bank account now.