Bike not delivered & €300 down
Awful experience with the delivery and then help/support from EU Evercross was not helpful. We bought an electric motorbike from EU Evercross recently - the delivery came through as being delivered, even though it hadn't. When we contacted customer support, the reply was generic and not helpful - suggestions of 'check your mail box' (for a motorbike?!), were not followed up on. There was no attempt to resolve the matter or chase the delivery company on our behalf from EU Evercross. GLS delivery France suggested we go back to the merchant, which we have. We don't know how or where our delivery as signed for, but we didn't sign for it, neither did our neighbours. We're now in the process of getting an insurance claim filed, so we can get the €300+ back for the motorbike. We've subsequently now bought from RCB via Amazon in the hope this doesn't happen again. FYI The help chat function also doesn't work on EU Evercross site, so you can't get immediate help if you need it. Terrible customer service and would highly recommend not buying from EU Evercross.