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Jack Doolan

澳大利亚

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Locad

Quite poor.

Quite poor. Service will being onboarded was fantastic, and incredibly proactive. However, since being on boarded, it's like I've been dropped like a hot potato. Orders aren't being shipped, Lodging tickets with support does not result in ANY response (despite their, claim to respond in 24 hours). The support staff in the WhatsApp chat take quite a long time to reply, and when they do, it's simply 'we'll look into this'. For example, We've had an order sitting in the warehouse unprocessed for 4 weeks! And yet, the only response support can give us, is that they 'will look into this' - seriously? 4 weeks of 'looking into it'? How about, just get it shipped?

2025-04-04有帮助 1