Podium has been mostly really great
Podium has been mostly really great. We have tried many of the companies features, the most beneficial feature for us is the review generator. Our customer review totals have jumped exponentially, which we severely struggled with prior to being Podium customers. *We used the Podium payments for 1 very big sale we had last year however, which was a disaster! The customer ended up doing a chargeback and because of the 3rd party player (Podium) the process took too long during review and I lost the chargeback case and lost $13,000. This is what I was told by the credit card company. I will never use Podium Payments ever again due to this experience with that product. We also use their messaging tools often, which has been an asset to our business, though rarely turns into a sale.