No follow up
I'm sorry but I made a complaint about water coming in my rooftop tent in quite a large quantity and everything went well until it was denied. I call to ask why and was explained that my complaint about the mold was not the company's doing. I then explained that I did not complain about the mold but that I do have quite a bit because of the original problem. I was then informed that I would be contacted but never was. I do understand that I could have gone back to the shop or called but I had to leave town very soon ( and had informed the store people that took my complaint about it and they assured me it would'nt be a problem). I also understand that mix up like this Can happen. The only thing is that I am now travelling with a usless rooftop tent ( as I was ask to not get rid of it until everything is sorted) unabling me to get another one "just incase" and so having to pay quite an amount in hostels that I wanted to avoid by getting a rooftop tent in the first place. I am really sorry if this is not clear, don't hesitate to send an email if you are looking for more information. I wish you and your team a good day