A great app hiding a frustrating reality, horrendous service
Edit, they say below contact us, they have no idea what is going on, they ask you to do a lot of labor, then without even replying they close your ticket. Save yourself time and effort, don't even start this gym. Three years in and it's worn me down. The app is slick, books you in, gives you a green check, even offers a second slot. Then you show up and none of it holds. You wait ~10 minutes to be checked in (promised: 2), you get lectured that the second booking the app gave you is "unfair to others" on equipment no one else uses all day, and when staff swear the rules are "in the app," you open it to prove they aren't and they just stop talking. Want to reach a human via the website? Staff have to open a ticket for you. The polished app and the actual experience are two different companies. Terrible. I wish I did not renew my subscription.