Probably THE worst site I've ever used…
Probably THE worst site I've ever used regarding both exchanges and returns/refunds. Process is ridiculously long to exchange things, with a huge "processing" period after they receive the product back, and then when I returned for refund an exchanged product, they credited me ZERO dollars (due to exchange coupons registering a purchase as free) AND charged me a restocking fee. Took me forever to get any info from a phone rep and that info was suspect at best, since there's no way you as the customer can actually confirm anything through your online account. There's no way to actually trace "exchange chains" either, so you basically have to take their word for pretty much everything. Also, apparently, it took them nearly 3 months to close a "return" for an exchanged bra, between me mailing it back and getting an email confirming the return is closed. (Also, their phone rep lines have a chronic hang-up/call-drop issue, so good luck finishing a conversation to begin with.) The confirmation email I got didn't have an order number, return number, tracking number, or even stock photo of the item either, so it took about 30 minutes of arguing with the phone rep to even get them to accept that I couldn't tell them what order number it was. Honestly, I'm waiting until I get my actual refunds credited to my card before even trying to cancel the VIP membership, because I don't want to give them any extra ammo for messing those up.