Large desk late, poor customer contact
I made an order of a large desk on the 25/02/25 and was quoted 39 days for delivery. This meant the desk was due to arrive 05/04/25. Unfortunately I’ve still not received my item and won’t be due in UK until 12/04/25 assuming the tracking is correct. It then has to clear customs and make its way to my house so I’m unsure when/if I’ll eventually get it. I have a holiday booked for 13th - 20tg of April so I contacted Litfad to ask who is dealing with UK leg, roughly when I can expect it and explain I now needed to postpone the date as I won’t be in the house. They ignored most of my questions and gave a tracking number for XPD, which didn’t work. I contacted XPD, who told me they had no record of it… so now I’m back asking the question to Litfad. I full expect my desk will attempt to be delivered when I’m not home and simple arrangement could be made to avoid this but Litfad couldn’t care less. They also don’t seem to care at all I’m late in receiving my order to begin with. Hopefully I’ll eventually get my order and everything will be ok but so far wouldn’t recommend at all.