App is nice for browsing only
App is nice for browsing only, I would not buy through it again. When purchasing an artwork you are stuck between Artsy, Arta (their shipping company?), DHL (the carrier in my case), and the gallery. When something went wrong with the customs, as was the case for us, it was incredibly difficult to reach the right party as everyone claimed someone else was responsible. Artsy's automated updates on the delivery were wrong and unhelpful. Once you get hold of an actual person, they were helpful, but good luck getting there as they ignored emails and do not provide a phone number to contact them. Artsy also charged us over €1200 to ship an artwork from the EU to the UK. If this was a dedicated art delivery service, this price would be completely justified, but it was literally sent as your box-standard DHL shipment, which would not cost more than a few hundred € for this route. I guess that's where they make their margin. Use the app for browsing and then contact the gallery directly to facilitate the purchase.