Unimpressive to put it mildly
I booked a China Eastern flight for November via 'worldairfares' for which I paid £617.08. A couple of weeks later I received a message that the flight itinerary for part of the trip would not be possible any more, so I could get a 'full refund'. At first I was told that the airline would make a full refund but his could take 4 to 6 weeks. I complained to worldairfares and they said they'd contacted China Eastern who had paid them so I could get the refund in 3 to 4 days. The amount of the refund is said to be £605.08. Apparently £12 of the fare I had paid was for 'non-refundable taxes' - hence I would not be getting a 'full refund'. I write to China Easter vis their suggestions and complaints contact from on their website about the 4 to 6 week waiting period earlier, and have now done the same regarding the 'tax' I seem to have been charged - for what?? (nothing back at all so far). No record was sent to my email to confirm my complaint had been received. It seems their customer support is literally non-existent.