AVOID NOOTICA !! One of the worst online shopping
One of the worst online shopping experiences I’ve ever had. Avoid Nootica. I placed an order and it was delivered to the wrong address, not just a neighbor’s house, but somewhere completely unknown. I had to spend hours knocking on random doors with the same house number in my neighborhood, desperately trying to locate my own package because it was expensive. To make things worse, when I called the delivery driver, he hung up on me after rudely saying, “Don’t waste my time, I’ve delivered it and someone collected it.” By sheer luck, I managed to find my package, but only after wasting a huge amount of time, energy, and dealing with unnecessary stress. No customer should have to go through this, especially after paying for delivery. I contacted Nootica to explain everything. Their response? Completely dismissive. They said they will refund 4 euros of shipping fee and considered the matter closed. No sincere apology, no gesture of goodwill, not even a discount coupon for future purchases. Every request I made was flatly ignored. They simply said, “We can’t do more.” Absolutely shameful. I was planning to make another large purchase with them, but after this experience, I wouldn’t trust Nootica with a single euro. Their customer service is careless, cold, and unprofessional. Once they get your money, you're on your own. Buy at your own risk, if anything goes wrong, don’t expect Nootica to care.