So far I give the lowest possible rating...
So far I give this company the lowest possible rating and we haven't even started the trip. 1) They didn't listen to my needs for the 1st class custom tour. From the beginning I said we needed to end the trip in Phuket. They are ending the trip in the remote north of the country , not the south! They don't respond with answers or modifications to comply to our needs. Managers won't respond to my please for help! Have no idea of trip details 3 wks prior to departure, other than hotels. Started with them 6+months ago. The 1st travel consultant went on maternity leave. She seemed good. Once they got our money, equivalent to a really nice care purchase, they have been frighteningly bad. I could go on....I am beyond frustrated. I have never in 40+ yrs of travel had such poor trip prep service!