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Angela Jordan

美国

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AMC Theatres

Awful Fees

My son received an AMC gift card for his birthday. When using the online system to buy tickets, I was charged a convenience fee of nearly $5. When I needed to change the date immediately after booking and realizing the wrong date was selected, the company only refunded the price of the two tickets ($7 each) amd wanted to charge another convenience fee of $5. So I would be paying $10 in convenience fees for $14 worth of tickets. When I contacted the company, they didn't even try to help. The phone system and online contact systems are near impossible to navigate and find someone to actually talk to. If you are super persistent and finally find a way to get a person. they are not even a little helpful. Do not recommend at all!

2025-04-13有帮助 1