Unintended Annual Plan Charged
I signed up for what I believed to be a one-month trial or monthly plan on April 15, 2025. However, within less than one minute, my plan was somehow switched to an annual subscription — likely due to a pop-up I accidentally clicked during the sign-up process. This resulted in an unexpected charge of KRW 262,824 (~$180). As a student, this caused a significant financial burden. I immediately contacted support within the same day, before using any of the services, and also attached clear proof that: • The monthly and annual payments were made just seconds apart • The services were never used (0 usage on my dashboard) • Other users have reportedly been offered partial refunds or downgrades in similar cases Unfortunately, despite two follow-up messages and a detailed explanation, I was told that no refund or downgrade could be issued due to company policy. This is extremely disappointing, especially when others have received more flexible solutions. I’m sharing this review in hopes of receiving fair treatment, and to inform other users to be cautious of this kind of billing process. Smodin, I sincerely ask you to reconsider a downgrade and partial refund as a one-time exception.