I was charged $675 when I was locked…
I was charged $675 when I was locked out on my 2nd story deck of townhouse I had lived in for just a few days. I was not given a quote or anything, only told after the fact. He removed the deadbolt lock above the lock, left a mess, didn't clean anything up and THEN gave me his personal cell number so he could help me "off the books" and come back the next day to install a fresh lock. He wanted payment to go to Zelle and (I realized after the fact that) my bank did NOT flag it as a business account. This has been a nightmare. I'm writing BBB. Do not use this company! Update 6/13/2026 -- after speaking with their customer service, and invoking their money back guarantee, I received a refund of $575. The "partner" they had assigned this to is "ASAP Locksmith" -- they are the company that handled my locksmith request. Avoid ASAP Locksmith for their questionable & unethical business practices. KeyMe Locksmiths stood beside their guarantee, but you must ask for it.