Package not delivered – Partial refund only – No proper explanation
I ordered a pair of shoes for one of my clients using CSSBuy. I paid ¥151.32 for shipping, and after over a month of waiting, the package was never delivered. Then I suddenly received a partial refund of only ¥52.66 — without any clear explanation. This is unacceptable. I contacted support multiple times, and I have now also sent an urgent email. My client is angry, I am losing money and reputation, and I still don’t know where my package is. I demand either a full refund or that the item be delivered immediately. This is harming my business, and I expected better service from CSSBuy.