Disappointing Experience – Wrong Item Sent After 2 Months
After waiting two months, Moongor sent me the wrong item. When I asked for the return address and a full refund, this is the response I received: 1️⃣ Keep the item and gift it to someone who may appreciate it. We will issue a 20% refund as a gesture of goodwill. No return shipping required. 2️⃣ Proceed with return (if preferred): Return shipping costs (approx. $50–70 USD) must be covered by you. Ship to: [Guangdong Province, China]. Note: International returns carry risks of delays or loss in transit. This is unreasonable. I strongly recommend buying from Shein instead—they have excellent customer service, unlike Moongor.