Canceled Extended Device Care Programme with no notification to customer
Signed up for device care program, a collaboration between DirectD and Compasia which i have to pay extra to enable me to exchange my device with a new one within the warranty period with supposedly no questions asked policy, I bought the phone in Nov 2023 Went in to exchange my phone in April 2025 and was told that Compasia terminated their agreement with DirectD in Jan 2024, and will not honor the request to exchange with a new phone and will just exchange with a second hand model that they have. THIS ARE ALL DONE WITHOUT NOTIFYING THE CUSTOMERS ANYTHING, even after more than a year they terminated the contract with DirectD. Asked for a refund and was informed their process takes 30 working days to refund the money, so in short, they take money from customers, went silent in hoping the customer wont notice, and for those lucky to notice, we will have to wait a long time for refund.