Absolutely terrible experience
Absolutely terrible experience. The AC unit itself is disappointing, but what’s even worse is the service. I had a gas leakage issue, and the mechanics took 3 whole days just to figure it out—and even then, they didn’t know where the leak was. It's shocking how untrained the technicians are. They were completely clueless and wasted my time with no resolution. For a brand like Black & Decker, this level of service is unacceptable. Stay away if you value your time and sanity.